Tier 1 EdTech Technical Support Agent – Learner Advocate

Teneo Online School; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online education provider in South Africa is seeking a Technical Support Specialist to provide first-line tech support to students and staff. The ideal candidate will troubleshoot issues across various platforms and deliver empathetic guidance. Candidates should have a matric certificate and prior help-desk experience, preferably in online education. Join us in ensuring every learner stays connected to their education, in a role that promotes innovation and collaboration.

Qualifications

• Matric certificate is required.
• IT studies (A+/N+) are advantageous.
• Prior help-desk experience is preferred.

Responsibilities

• Provide omni-channel support within defined response times.
• Troubleshoot technical issues across platforms.
• Maintain detailed case notes and contribute to knowledge-base updates.
• Deliver empathetic guidance to users.

Skills

Knowledge of Windows/macOS environments

Analytical problem-solving

Strong communication skills

Self-discipline

Resilience

Education

Matric certificate

IT studies (A+/N+)

Tools

HubSpot

Canvas LMS

Okta

PowerSchool

Zoom

Job description

A leading online education provider in South Africa is seeking a Technical Support Specialist to provide first-line tech support to students and staff. The ideal candidate will troubleshoot issues across various platforms and deliver empathetic guidance. Candidates should have a matric certificate and prior help-desk experience, preferably in online education. Join us in ensuring every learner stays connected to their education, in a role that promotes innovation and collaboration.