Ticketing Coordinator

Advanced Personnel Management; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sports organization is seeking a Ticketing Coordinator to provide operational and administrative support. This role includes managing daily ticketing operations, processing hospitality inventory, and ensuring excellent customer service while promoting inclusivity and diversity. Ideal candidates possess strong communication skills and experience in high-performance environments.

Qualifications

• Experience in a high-performance culture and achieving KPIs.
• Exceptional attention to detail and time management skills.
• Ability to work autonomously and in a team environment.

Responsibilities

• Assist with daily ticketing operations and game day operations.
• Process and manage premium hospitality inventory.
• Conduct customer service and sales calls for ticketing.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Tools

CRM Salesforce

Archtics

Job description

Overview

You are applying for the position of Ticketing Coordinator for company Port Adelaide Football Club. This position is located in Alberton. Our record of success is unparalleled – 4 Champions of Australia titles, 36 SANFL Premierships, 1 AFL Premiership.

Today we compete in the AFL, AFLW and SANFL as a foundation club of the local league.

Port Adelaide is the only community football club from outside of Victoria to earn entry in its own right into the national competition.

Port Adelaide lives to the charter to compete and win in the biggest competition in the land, representing its community with pride and passion.

Proud of all that has been achieved since and bold in every plan for the future.

About the role

The Ticketing Coordinator will provide comprehensive operational and administrative support to the Ticketing Manager across all ticketing functions for AFL, AFLW and SANFL football programs, hospitality operations, and game day coordination.

This role combines ticketing operations support with hospitality sales and service responsibilities, directly contributing to club's strategic goals of maximising ticketing revenue and achieving record hospitality sales.

The Ticketing Coordinator will serve as a key operational link between ticketing, hospitality, and customer service functions while ensuring seamless delivery of all ticketing requirements.

Key responsibilities

• Assist the Ticketing Manager with daily ticketing operations for AFL, AFLW and SANFL matches including opposition club ticketing arrangements, sales and revenue reporting, ticketing inbox coordination, and game day operations.
• Process and manage all premium hospitality inventory including seasonal memberships, casual bookings, inventory management, and game day ticketing support.
• Conduct customer service and sales calls for ticketing and hospitality clients, coordinate corporate inbox enquiries, and provide solutions to exceed client expectations.
• Support ticketing strategy implementation including conversion campaigns, mobile ticketing programs, accreditation processes, and inventory management across all venues (Adelaide Oval and Alberton Oval).
• Develop a high competency level using CRM Salesforce and Archtics to maintain database accuracy and process records for member, ticketing, and hospitality requirements.
• Collaborate with Hospitality, Events, Marketing and Membership teams to coordinate campaigns and resolve ticketing issues.
• Work at Port Adelaide home games across all competitions, coordinating game day hospitality and ticketing operations while supporting accreditation and access management.
• Achieve assigned revenue targets, maintain comprehensive Membership, Ticketing and Hospitality product knowledge, support stakeholder relationships, and complete additional projects as required by the Ticketing Manager.

What we're looking for

• Your values and behaviours aligned to the club and department.
• You enjoy being part of and contributing to a positive work environment.
• Experience working in a high-performance culture and a team that strives to achieve KPI's.
• Experience senior management with operational and administrative tasks.
• Understanding of ticketing processes and applications preferred.
• Exceptional attention to detail, organisational and time management skills.
• Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients.
• Ability to carry out duties autonomously and work effectively in a team environment.
• Intermediate knowledge and interest in databases and capability to learn industry specific applications (Archtics, CRM Salesforce, Aspect, TM1).
• Excellent written and verbal communication, with the ability to build and maintain strong internal and external relationships, positively representing the Port Adelaide Football Club.

How to Apply

Applications for this position will close on Friday, 12 September.

To apply for this position, please submit an application addressing the above requirements including a cover letter with a curriculum vitae.

Equal Employment Opportunity

The Port Adelaide Football Club recognises our role in promoting inclusiveness and diversity.

We encourage applications from Aboriginal and Torres Strait Islander people, those with caring responsibilities, people from culturally diverse backgrounds, LGBTQIA+ and people with a disability.

If you require any adjustments throughout the recruitment process, please reach out to our People Team at

No recruitment agencies please.