Tenant-Experience Maintenance Coordinator

Talent Sam; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic and growing property agency in Durban is seeking a highly organised Property Maintenance Coordinator. The role involves coordinating maintenance requests, managing contractors, and ensuring excellent communication with tenants. Candidates should have proven customer service experience and familiarity with property management software. This position offers a chance to be the vital link between tenants and contractors, ensuring all maintenance issues are resolved promptly.

Qualifications

• Proven experience in a customer service or coordination role, ideally within a property maintenance environment.
• Highly proficient in using property management or maintenance logging software.
• Excellent communication skills—clear, empathetic, and professional phone manner.

Responsibilities

• Serve as the first point of contact for tenants reporting maintenance issues.
• Efficiently log all new maintenance requests using property management software.
• Coordinate access for contractors, minimizing disruption to tenants.

Skills

Customer service skills

Organizational abilities

Problem-solving abilities

Communication skills

Knowledge of residential property issues

Tools

Property management software

Fixflo

Reapit

Job description

A dynamic and growing property agency in Durban is seeking a highly organised Property Maintenance Coordinator. The role involves coordinating maintenance requests, managing contractors, and ensuring excellent communication with tenants. Candidates should have proven customer service experience and familiarity with property management software. This position offers a chance to be the vital link between tenants and contractors, ensuring all maintenance issues are resolved promptly.