Tems Administrator

Chep; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global logistics provider in South Africa is seeking a Customer Service Administrator in Gauteng. This role focuses on building strong customer relationships, managing equipment balances, and resolving queries efficiently. Ideal candidates should have experience in account management and strong communication skills. This position offers additional opportunities for personal and professional growth within a dynamic team environment.

Qualifications

• 3-5 years experience in Accounts & Reconciliation.
• 3 years experience in Customer Service.
• 1-2 years CHEP customer support experience required.

Responsibilities

• Build and maintain strong customer relationships via effective communication.
• Reconcile customer accounts and manage equipment balances.
• Conduct site visits and provide recommendations to address operational issues.

Skills

Account Management

Analytical Skills

Excellent Communication Skills

Inventory Control Skills

Proficiency in Word & Excel

Time Management

Education

Matric with math and/or accounting

Business Related Degree or Diploma

Tools

MyCHEP

Job description

OverviewCHEP helps move more goods to more people, in more places than any other organization on earth via our million pallets, crates and containers.

We employ approximately 13, people and operate in 60 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you?

You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability.

You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our Hybrid Work Model.Job DescriptionKey Responsibilities May Include : Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.Provide electronic system support to the local client base, including managing the helpdesk function where applicable.Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment.Customer Service AdministratorBased in Wadeville at our customer siteIs Customer Service your Forte?

Join a dynamic team and take your career to a new level.Position PurposeFor a CHEP Expert To Administer, Manage And Control All CHEP And / or Customer Owned Equipment At The Customer Premises Resulting InSavings realized by customersReduced HP / Reduced Ave Vol on HireReduced losses due to improved controlsKey AccountabilitiesThe Customer Service ethos is to provide a high quality, first point of contact account management service to the customer.

This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction.

This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships.

Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

Responsibilities IncludeGeneral administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAsProcessing of customer transfer hire notes.Reconciliation of accounts and controlling of equipment.Manage 1-4-1 Exchanges.Conducting Daily / Weekly / Monthly / Quarterly stock counts.Conducting health checks and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving credit equipment balances.Investigation and resolving suspended movements.Investigate and resolve queries from the customers supply chain partners.Managing the ordering of stock.Weekly / Monthly Reporting – Customer & Internal ReportingLogging Collection / Return orders when needed.Regular plant sweeps to identify misuse of CHEP equipment.Equipment quality check – Reporting damages-EWT.Demand planning vs Forecast and Collection.Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.Identification of new conversion opportunities to increase CHEP overall integration into customer supply chainpiling and Presenting Key Performance Indicator reporting for customer and internal management.Log necessary escalations and service requests to the business via Sales Force.Perform any ad hoc tasks as requested by management.Participate in Team Projects.Serve as backup for TEMS and other staff within the team.

QualificationsMatric with math and / or accounting – Essential.Manual drivers Licence - EssentialBusiness Related Degree or Diploma or studying towards a tertiary qualification.Qualification in Supervisory Development Programme or equivalent is advantageous.Experience3-5 years Accounts & Reconciliation3 years Customer Service1-2 years CHEP customer supportSkills And KnowledgeAnalytical SkillsExcellent Communication Skills at all LevelsInventory Control SkillsProficiency in Word & Excel is essential.Time Management & Prioritisation.Knowledge of MyCHEP is essential.Knowledge of any accounting / warehouse management system would be an advantage.Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.Closing date : 29 September

• Remote TypeNot RemoteSkills To Succeed In The RoleAccount Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales CoordinationEqual OpportunityWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

#J-