Temporary Program Administration Agent (Quality Assurer)

Optimi Learning; Gauteng; On-site; ZAR 200 000 - 300 000; Part time

Job summary

An educational services provider is seeking a Temporary Program Administration Agent in Centurion. The role involves ensuring application completeness, communicating with clients, and administrative tasks, requiring strong communication and administrative skills, with a minimum of 2 years experience in a similar role. Familiarity with Microsoft Office and Google Chrome is necessary.

Qualifications

• Minimum of 2 years experience in a similar role.
• Familiarity with Microsoft Office and Google Chrome.
• Proficient in English verbally and in writing.

Responsibilities

• Check applications for completeness.
• Ensure assisting personnel understand completeness rules.
• Communicate with clients regarding outstanding items.
• Handle incomplete registrations as main responsibility.
• Provide feedback to management on possible process improvements.

Skills

Exceptional communication skills

Administrative skills

Teamwork

Proficiency in English

Education

Grade 12

Tools

Microsoft Office

Google Chrome

Job description

Optimi is looking for individuals with exceptional communication and administration skills to join the Administration and Academic Services team as Temporary Program Administration Agent (Quality Assurer). The ideal candidates should be results orientated, committed to meeting deadlines, and able to work well within a team.

Requirements

• Grade 12.
• A minimum of 2 years experience in a similar role.
• Familiarity with Microsoft Office and Google Chrome.
• Proficiency in English both verbally and in written communication.
• Good communication skills.

Duties

• Check applications for completeness.
• Ensure assisting personnel know the completeness rules.
• Saving of "source" document(s).
• Edit applications in the shop.
• Quality approval on My.impaq.
• Handle incomplete registrations (main responsibility).
• Communicate with clients regarding outstanding items.
• Liaise with other departments to help complete registrations.
• Handle client enquiries and tickets.
• Tracking the application number on QA Issue.
• Decline old incomplete registrations.
• Recommend My.Impaq updates.
• Escalate issues if volumes are a concern.
• Provide feedback to management on possible process improvements.
• Provide feedback to management on volumes.
• Operational and administrative tasks as required.
• Help colleagues with other processes, as required.

This role is based in Centurion.

Should you not receive a call from us within 14 days, please consider your application unsuccessful.