Temporary Customer Service Agent (Durban)

FlySafair; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline company in Durban is seeking a Temporary Customer Service Agent to assist passengers with ticket sales, bookings, and handling flight disruptions. The ideal candidate should have experience in airport and ticket sales, with excellent customer service skills. Flexibility to work weekends and public holidays is required. The role involves safeguarding confidential information and addressing customer complaints professionally. Apply to join a dynamic team committed to exceptional service.

Qualifications

• Grade 12 or equivalent is required.
• Must have airport and ticket sales experience.
• Ability to work flexible hours including weekends and public holidays.

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Handle flight disruptions and cancellations professionally.
• Provide professional customer service at all times.

Skills

Ticket sales experience

Customer service

Conflict resolution

Education

Grade 12 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job title: Temporary Customer Service Agent (Durban)

Job location: KwaZulu-Natal, Durban

Deadline: January 11, 2026

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Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and / or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timorous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills;

Personal Attributes

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated;
• Customer Service jobs