Temporary Client Support Consultant

Nextcareers; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company is seeking a self-driven individual to join their Client Engagement Team in Centurion. The role requires excellent customer service skills and 1 year of relevant experience. Responsibilities include providing professional support, ensuring customer satisfaction, and managing tickets through a ticketing system. Applicants should be proficient in English and familiar with Microsoft Office. This position offers the opportunity to engage with a variety of clients.

Qualifications

• 1 year of Client Services or Call Centre experience required.
• Excellent verbal and written communication skills are essential.
• Proficiency in English and preferably Afrikaans.

Responsibilities

• Ensure customer satisfaction is maintained at all times.
• Communicate with customers through various channels professionally.
• Focus on first-call resolutions and escalate issues when necessary.

Skills

Customer service-oriented attitude

Familiarity with Microsoft Office suite

Proficiency in English

Fluent in Afrikaans

Education

Grade 12 Certificate in Client Services or similar

Tools

Zoho Desk

Job description

Overview

Visit for applicationClosing Date : Job DescriptionOptimi is looking for self-driven an individual with excellent customer service skills to join our rapidly growing company in the Client Engagement Team.

Requirements

• Grade 12Certificate in Client Services or similar
• 1 year of Client Services / Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system : Zoho Desk / similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

Duties

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.