Temporary Call Centre Service Agent MMH251006-4

Momentum; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health business in Gqeberha is looking for an energetic client service representative to engage with clients and resolve queries professionally. Candidates should have a National Senior Certificate and strong computer skills. This role offers the opportunity to make a meaningful impact while working within a supportive professional environment.

Qualifications

• Essential to have a National Senior Certificate with minimum requirement for English.
• Health or business-related diploma or degree advantageous.
• Proficient in computer usage required.

Responsibilities

• Engage with clients professionally to resolve queries.
• Take ownership of and timely resolve complaints.
• Provide necessary information and documentation to clients.
• Capture and update client information accurately.
• Complete administrative and reporting tasks on time.
• Ensure compliance with legislative requirements in processes.
• Report issues and improvements for client service.
• Investigate client queries and provide timely feedback.
• Escalate queries to appropriate departments.
• Deliver exceptional service in line with agreements.

Skills

Computer literacy

Education

National Senior Certificate

Relevant tertiary qualification (health or business-related)

Job description

Overview

Are you a people person with a passion for helping others? We’re looking for an energetic, reliable self-starter to step into a fast-paced role within an industry-leading health business. This is a great opportunity to make a meaningful impact in clients’ lives, while gaining valuable experience in a supportive, professional environment.

Requirements

• National Senior Certificate (diploma or bachelor's pass with a minimum of 50% for English is essential)
• Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)
• Computer literacy

The uploaded CV must include a copy of your National Senior Certificate, qualification/s and ID.

Responsibilities

• Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process.
• Identify and report process and system failures and enhancements to improve client experience.
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.