Temp - Technical Coordinator - Rustenburg

Fidelity Services Group; Noordwes; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A security services provider based in South Africa seeks an experienced administrator who will be responsible for effective completion of administrative duties, including scheduling and assigning technicians, collecting quotes, and client communication. The ideal candidate will possess at least a Grade 12 qualification and demonstrated experience in an administrative role, ideally with knowledge of Listener. Strong verbal and written communication skills and proficiency in MS Office are essential. Competitive compensation is offered.

Qualifications

• Minimum of 2 years admin background.
• Experience with Listener is advantageous.

Responsibilities

• Collect quotes for allocated area.
• Assign quotes to a technician and prioritize calls.
• Schedule jobs according to capacity and geographic location.
• Contact clients to schedule appointments.
• Assist in booking technicians for sales.
• Resolve queries related to scheduling.

Skills

Excellent verbal communication

Excellent written communication

Computer literate – MS Office

Experience with Listener

Education

Grade 12 or equivalent

Job description

Overall Purpose of the Job:

Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities:

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and elevate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.