TELLER AND ENQUIRIES CLERK - GAUTENG

Al Baraka Bank Pty Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution in South Africa seeks a Teller to manage cash transactions and provide exceptional customer service. The role includes processing deposits, withdrawals, and foreign exchanges while ensuring compliance with banking regulations. Ideal candidates will possess strong numerical skills and prior experience in banking.

Qualifications

• Experience in banking or financial services is preferred.
• Strong numerical skills and accuracy in transactions.
• Ability to handle cash securely and efficiently.

Responsibilities

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Deliver professional client service.

Skills

Cash handling

Customer service

Attention to detail

Compliance understanding

Job description

MAIN FUNCTIONS OF THE JOB

Teller Processing

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• To execute foreign exchange transactions
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit / stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.
• Processing transactions for the service centres.

Teller Administration

• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Report suspicious transactions.
• Capture GDA EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.
• To assist clients with the Vivier Resident Foreign Currency Account.

Enquiries Administration

• Provide statements, assist with deposit / withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.
• To assist as a service point of contact and act as a support channel for the service centres.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross‑selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

Compliance

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.

General

• Perform security checks on ATMs.
• Assist with back‑office functions and special projects.
• Order and manage branch stationery.
• Act as Co‑Custodian for Treasury