Telesales Team Lead - Inspire, Coach & Exceed Targets

Discovery Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Johannesburg is seeking a Team Leader for Telesales. The role involves managing a team, driving performance, and ensuring sales targets are met. Candidates must have 4 years of outbound/inbound experience and at least 3 years in a leadership position. Strong leadership and communication skills are essential, along with proficiency in MS Office, particularly Excel. This position offers a dynamic environment with opportunities for personal and professional growth.

Qualifications

• 4 years outbound/inbound experience is essential.
• 3 years team leader/leadership experience is non-negotiable.
• Computer literacy, especially in MS Office, is essential.

Responsibilities

• Lead, manage, and guide a team of telesales consultants.
• Drive staff to achieve required sales targets.
• Assist with interviews and role plays.
• Manage elevated queries and foster relationships with brokers.

Skills

Excellent verbal and numeric communication skills

Sales Orientation

Quality driven

Attention to detail

Strong Leadership skills

Problem solving skills

Stress tolerance

Ability to work within a team

Education

Regulatory Exam

NQF 5 FAIS credits

BCOMM or related degree

Tools

MS Office

Excel

Job description

A leading insurance company in Johannesburg is seeking a Team Leader for Telesales. The role involves managing a team, driving performance, and ensuring sales targets are met. Candidates must have 4 years of outbound/inbound experience and at least 3 years in a leadership position. Strong leadership and communication skills are essential, along with proficiency in MS Office, particularly Excel. This position offers a dynamic environment with opportunities for personal and professional growth.