Telesales Team Lead: Coaching, Targets & Growth

Discovery Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in Johannesburg is seeking a Team Leader for Telesales to manage a team of sales consultants. You will be responsible for driving performance, managing team dynamics, and handling elevated client issues. The ideal candidate must have at least 4 years of outbound/inbound experience and 3 years in a leadership role. This position offers a dynamic environment and a chance to inspire and support your team.

Responsibilities

• Lead and manage a team of 10 – 12 telesales agents.
• Drive team to achieve sales targets and manage performance.
• Assist with interviews and role plays.
• Handle elevated queries.

Skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

Attention to detail

Strong Leadership skills

Problem solving skills

Stress tolerance

Ability to work within a team and drive team culture

Education

4 years outbound/ Inbound experience

3 years Team Leader/leadership experience

Computer literate - MS Office

Regulatory Exam and NQF 5 FAIS credits

BCOMM or related degree

Job description

A leading financial services firm in Johannesburg is seeking a Team Leader for Telesales to manage a team of sales consultants. You will be responsible for driving performance, managing team dynamics, and handling elevated client issues. The ideal candidate must have at least 4 years of outbound/inbound experience and 3 years in a leadership role. This position offers a dynamic environment and a chance to inspire and support your team.