Telesales Consultant – Life Insurance (Inbound/Outbound)

Discovery Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company is looking for a motivated individual for a call center position in Johannesburg. You will identify sales opportunities, handle customer inquiries, and perform administrative tasks. Candidates should have at least 1 year of sales experience and Life product knowledge. This role requires strong communication skills in English and Afrikaners and the ability to work under pressure. The company values diversity and encourages applications from individuals with disabilities.

Qualifications

• At least 1 year sales experience, preferably in an outbound telesales environment.
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage.

Responsibilities

• Identifying sales opportunities.
• Answering inbound calls and making required outbound calls.
• Co-ordination of own administration.
• Maintaining accurate details and statistics of all queries.
• Communication to members telephonically via fax and email.
• Attending to general administration.
• Achieve quality target.
• Adhering to service level agreements.

Skills

Goal orientated

Self motivated

Ability to perform under pressure

Adapt to change

Persuasiveness

Sound Time Management

Attention to detail

Ability to learn quickly and apply knowledge

Speak fluently (accent neutral) English/Afrikaans

Education

Tertiary qualification

NQF5 and RE5 qualification

Tools

PC literacy

Email

Word

Excel

Job description

A leading insurance company is looking for a motivated individual for a call center position in Johannesburg. You will identify sales opportunities, handle customer inquiries, and perform administrative tasks. Candidates should have at least 1 year of sales experience and Life product knowledge. This role requires strong communication skills in English and Afrikaners and the ability to work under pressure. The company values diversity and encourages applications from individuals with disabilities.