Telesales Clerk

Shoprite Group of Companies; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group is seeking a Telesales Clerk in Cape Town to join their sales team. The ideal candidate will manage client relationships, assist sales representatives, and ensure smooth processing of orders. A Grade 12 qualification and at least one year of experience in telesales or customer service are required. Strong communication skills and the ability to perform under pressure are essential. Competitive salary and benefits offered.

Qualifications

• At least one year of proven experience as a telesales representative or in a sales/customer service role.

Responsibilities

• Calling on new and existing clients to follow up on orders.
• Providing excellent client service through clear communication.
• Managing and building relationships with existing clients.
• Processing orders and ensuring smooth deliveries.
• Assisting sales representatives.
• Generating leads and performing general office administration.

Skills

Excellent telephone etiquette

Excellent customer service

Interpersonal skills

Problem-solving skills

Negotiation skills

Computer literacy

Team player

Ability to perform under pressure

Fluent in English

Education

Grade 12 qualification

Tools

Microsoft Office

CRM software

Job description

Job title: Telesales Clerk

Job Location: Western Cape, Cape Town

Deadline: November 13, 2025

Purpose of the Job

Redstar Wholesale Catering Services is currently seeking a Telesales Clerk to join our dynamic sales team in a contact center. The ideal candidate should be adept at handling both inbound and outbound customer calls, providing crucial support to our sales representatives by processing orders, suggesting alternatives, addressing concerns, and engaging in upselling opportunities. This role will be based at the Brackenfell branch in Cape Town.

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Responsibilities

• Calling on new and existing clients to follow up on new and current orders.
• Providing excellent client service through clear and constant communication.
• Managing and building relationships with existing clients.
• Processing orders.
• Ensuring all orders and deliveries run smoothly.
• Providing assistance to sales representatives.
• Following up and generating leads.
• General office administration.

Qualifications

Essential Education: Grade 12 qualification.

Experience

Essential: At least one year of proven experience as a telesales representative or in a sales/customer service role.

Knowledge and Skills

• Excellent telephone etiquette.
• Ability to offer excellent customer service.
• Excellent interpersonal and problem-solving skills.
• Ability to manage stressful situations and strict deadlines.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Computer literacy: MS Office.
• Target driven and a team player.
• Ability to perform under pressure.
• Excellent knowledge of English.
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.

Closing Date

2025/11/11