Telesales Agent (Mobile and Insurance) - Talent Pool Mr Price Money

Mr Price Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A vibrant retail company in Durban is seeking a Telesales Agent to join their dynamic team. In this role, you'll connect with customers and introduce them to mobile and insurance products. The ideal candidate will have at least a year of experience in a mobile call centre and a strong understanding of sales techniques. This position offers extensive learning opportunities, uncapped incentives, and employee discounts across various store brands in the company. A vibrant work environment awaits you.

Benefits

Uncapped incentives

Learning and development opportunities

Employee discounts

Health and wellness programs

Recognition and rewards

Qualifications

• At least 1 year of experience in a mobile call centre.
• Strong understanding of the telecommunications industry.

Responsibilities

• Contact prospective customers to present information and explain products.
• Deliver prepared sales talks and persuade customers.
• Ensure adherence to FAIS, FICA and POPIA during customer interactions.
• Update customer details accurately on the debtor system.

Skills

Sales techniques

Customer persuasion

Goal-oriented

Resilience to rejection

Education

Grade 12 or equivalent

Job description

Telesales Agent (Mobile and Insurance) - Talent Pool Mr Price Money

Job Description

Are you passionate about sales and customer engagement? We're building a dynamic talent pool of driven individuals who are eager to connect with customers and introduce them to exciting mobile and insurance products.

Responsibilities

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information:

• Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

What’s in it for you

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Qualifications

Education

• Grade 12 or equivalent

Experience

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.