Telephone Operator

Absa Group; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A financial services provider in South Africa is seeking a professional to manage telephone communications and assist visitors at the reception. The role emphasizes strong interpersonal skills and compliance with internal policies. Candidates should hold a GET Certificate in Education, Training and Development. This position is crucial in maintaining effective service delivery and fostering relationships within the organization.

Qualifications

• Professional telephone techniques for managing calls.
• Ability to provide excellent customer service.
• Strong relationship building and communication skills.

Responsibilities

• Attend to the switchboard and ensure professional telephone techniques are applied.
• Receive calls and redirect/transfer them to appropriate internal extensions.
• Assist walk-in visitors at the reception desk.
• Build and maintain working relationships with other functions.
• Ensure compliance with regulatory requirements and internal policies.

Education

GET Certificate: Education, Training and Development

Job description

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Job Summary

Job Description

Accountability: Telephone 70%

• Attend to the switchboard and ensure correct and professional telephone techniques are applied at all times
• Receive calls from external parties and redirect/transfer the calls to the requested/appropriate internal extension
• Receive walk in visitors at the reception desk and attend to their enquiries
• Take messages and pass on to staff in a timely and professional manner.
• Assist the business through mass calls in product selling/promotions when required.
• Assist with any other duties in the Sales and Service Delivery Centre when required

Accountability: Team 30%

• Build and maintain excellent working relationships with other functions in Absa Seychelles to facilitate the development of the business.
• Work closely with other team leaders / members in bank to ensure a consistent delivery of service communicating best practice without creating conflicts with local policy and regulations.
• Provide regular feedback / coaching on both self and colleagues to ensure maximum potential is achieved.
• Be a role model for your colleagues in the way you perform on a daily basis – doing things wholeheartedly, communicating with passion, enthusiasm and embracing change as a way of working.

Accountability: Risk and Control 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Adhere to Data Privacy policy and standards at all times
• Abide to all prevailing Health protocols as prescribed by Commissioner of Health in country.

Education

GET Certificate: Education, Training and Development (Required)