Telephone Clinician

Lyra Health; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mental health care organization based in Johannesburg is looking for a Telephone Clinician to join their National Support Centre. The clinician will provide initial contact for clients, delivering services effectively while maintaining professional standards. A Master's qualification in psychology or relevant fields, along with the ability to counsel in English and Afrikaans, is required. This full-time position demands a team player who can perform under pressure, with great communication skills and attention to detail. Benefits include annual leave and a discretionary bonus scheme.

Benefits

21 days annual leave plus public holidays

Discretionary bonus scheme

Group Life Cover and Disability Cover

Employee Assistance Programme

Qualifications

• Must hold a valid HPCSA registration.
• Ability to provide counselling in English and Afrikaans.
• Experience in short-term therapy.

Responsibilities

• Serve as the first point of contact for clients.
• Deliver professional services to callers.
• Record relevant information accurately.
• Adhere to clinical protocols and standards.

Skills

Risk assessment skills

Experience in call center environment

Problem-solving

Knowledge of Solution Focused Therapy

Education

Master's Qualification in Psychology

Honours Qualification as a Clinical Social Worker

Bachelor's Psych Degree

Job description

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About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.

We work with industry leaders such as Morgan Stanley, Uber, Amgen, and other Fortune companies to improve access to effective, high-quality mental health care for their employees and families.

Our innovative digital care platform and global provider network enable nearly 20 million people to receive the best care and feel better, faster.

Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised over $ million.

Position : Telephone Clinician

Lyra Southern Africa is recruiting a Telephone Clinician for the National Support Centre Department.

Reporting to the NSC Team Leader, you will support the company's growth and serve as a role model for expected behaviours and attitudes.

This is a full‑time position working from Saturday to Wednesday, on a shift basis.

The role involves conforming to call centre conditions and structures.

Key Responsibilities

• Provide the first point of contact for employees accessing Lyra Southern Africa services.
• Deliver services to callers professionally and respectfully, adhering to agreed standards.
• Accurately record all relevant information in the database for clinical management.
• Follow all clinical protocols and operational standards.

Qualifications

• Master's Qualification in Clinical / Counselling / Educational Psychology with HPCSA registration.
• Honours Qualification as a Clinical Social Worker with SACSSP registration.
• Bachelor's Psych Degree with HPCSA registration as a registered counsellor.
• Ability to provide counselling in English and Afrikaans.
• Experience in delivering short‑term therapy.

Skillset

• Ability to conduct risk assessments in the moment.
• Experience working within a structured call centre environment.
• Ownership and pragmatic problem‑solving skills.
• Knowledge of Solution Focused Therapy.

About You

• Client service orientation.
• Articulate with good telephone manner.
• Computer literacy and fast typing skills.
• Ability to merge Clinical and EHWP focus.
• Good time management and teamwork skills.
• Ability to work under pressure, with integrity and confidentiality.
• Organised, with a mindset for continuous improvement.
• Excellent communication skills.
• Self‑motivated and adaptable to a fast‑paced environment.

Benefits

• 21 days annual leave plus public holidays.
• Discretionary bonus scheme.
• Group Life Cover and Disability Cover.
• Employee Assistance Programme.

Equal Opportunity Statement

We are an Equal Opportunity Employer.

We do not discriminate based on race, color, religion, sex, age, disability, or other protected categories.

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