Telemarketing Sales Agent

homechoice; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Commission incentives

Cafe and lounge area

Staff restaurant

Job summary

homechoice in South Africa is seeking driven sales professionals for a high-volume outbound contact centre role focused on hitting targets and closing deals.

You will present, promote and sell products to qualified customers, maintain productivity, and ensure data accuracy while delivering a professional customer experience.

Qualifications

• Matric (Grade 12) is required.
• 2–3 years outbound sales/telemarketing experience within a Contact Centre environment – Preferred.
• Demonstrated track record of consistently meeting or exceeding sales targets.
• Strong objection-handling and closing skills.
• Sound understanding of dialler systems and high-volume outbound calling.
• Excellent verbal communication and telephone etiquette.
• Fluent in English and at least two additional South African languages – Preferred.
• Target-driven with the ability to sustain high performance consistently.
• Clear understanding of a performance-managed contact centre environment.
• Proficient in MS Office applications (Email, Internet, Word, and Excel).
• Clear criminal and ITC record – Must have.
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

Responsibilities

• Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.
• Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.
• Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.
• Accurately capture and update customer information in real time, ensuring compliance and data integrity.
• Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.
• Represent the homechoice brand with professionalism while delivering a results focused customer experience.
• Remain adaptable and resilient in a pressurised, target-driven environment.

Skills

Outbound sales

Closing skills

Objection handling

Verbal communication

Dialer systems

MS Office

English language

Multilingual (SA languages)

Target-driven

Data entry accuracy

Education

Matric (Grade 12)

Tools

Dialer systems

MS Office

Job description

homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

We are looking for driven, competitive sales professionals who thrive on hitting targets, closing deals, and delivering strong sales performance. This is a high-volume outbound sales role within a fast-paced contact centre where results matter.

If you are motivated by targets, resilient in the face of rejection, and consistently deliver sales results, we want to hear from you.

What You Will Love Doing In This Role

• Drive sales by consistently achieving and exceeding agreed sales targets in a high-volume outbound dialler environment.


• Present, promote, and sell products/services to qualified potential customers within a target-driven outbound contact centre, confidently overcoming objections and closing sales.


• Maintain high levels of productivity, adherence, turnaround time, and quality performance in a performance-measured environment.


• Accurately capture and update customer information in real time, ensuring compliance and data integrity.


• Take ownership of your performance, maintaining momentum and focus in a pressurised, target-driven setting.


• Represent the homechoice brand with professionalism while delivering a results focused customer experience.


• Remain adaptable and resilient in a pressurised, target-driven environment.

What You’ll Need To Do This Role

• Matric (Grade 12) – Must have


• Minimum 2–3 years’ proven outbound sales/telemarketing experience within a Contact Centre environment – Preferred


• Demonstrated track record of consistently meeting or exceeding sales targets


• Strong objection-handling and closing skills


• Sound understanding of dialler systems and high-volume outbound calling


• Excellent verbal communication and telephone etiquette


• Fluent in English and at least two additional South African languages – Preferred


• Target-driven with the ability to sustain high performance consistently


• Clear understanding of a performance-managed contact centre environment


• Proficient in MS Office applications (Email, Internet, Word, and Excel)


• Clear criminal and ITC record – Must have


• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we offer

• Basic + commission & incentive drives


• Creative agile work environment


• Café and lounge area


• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
  
  
  
  • Walk in my customers’ shoes
  
  
  • Deliver on my promises
  
  
  • Deliver insight-led solutions my customers need
  
  
  
  


• Treat the business asmy own
  
  
  
  • Take accountability
  
  
  • Be curious, creative & explore opportunities
  
  
  • Do it right & at the right time
  
  
  
  


• Play as a team
  
  
  
  • Be helpful
  
  
  • Be inclusive
  
  
  • Find the fun