Technology & BBBEE / SaaS Service Implementation and Delivery Project Manager / Consultant

Isilumko Staffing; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A staffing agency in Gauteng, Johannesburg is seeking an experienced Service Delivery Manager to ensure client success through efficient service delivery and team leadership. The ideal candidate will have over 5 years of experience in service delivery or project management and strong knowledge of compliance frameworks. This opportunity allows you to make an impact in a growing sector that values innovation and integrity.

Qualifications

• 5+ years’ experience in service delivery, client success, or project management.
• Strong understanding of B-BBEE Codes, Employment Equity, and compliance frameworks.
• Experience in SaaS implementation or professional services is a plus.

Responsibilities

• Ensure seamless delivery of solutions and drive continuous improvement.
• Lead end-to-end rollouts of B-BBEE and compliance solutions.
• Be the go-to expert for client queries, escalations, and strategic service reviews.

Skills

Client relationship management

Communication

Time management

Organisational

Attention to detail

Project management

Conflict management

Leadership

Resilient

Adaptable

Technical

System knowledge

Risk management

Education

Bachelor’s degree in Business, Project Management, or related field

Tools

CRM tools

Project management tools

Job description

Overview

One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.

This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!

Responsibilities

• As the Service Delivery Manager, you’ll be the heartbeat of client success—ensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
• Service Delivery Management: Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
• Client Relationship Management: Be the go-to expert for client queries, escalations, and strategic service reviews.
• Team Leadership: Coordinate consultants, trainers, and support staff to deliver excellence.
• Process & Quality Control: Implement SOPs, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
• Reporting & Insights: Track KPI's, generate performance reports, and present actionable insights to senior leadership.

What We’re Looking For

• Bachelor’s degree in Business, Project Management, or related field
• 5+ years’ experience in service delivery, client success, or project management
• Strong understanding of B-BBEE Codes, Employment Equity, and compliance frameworks
• Experience in SaaS implementation or professional services is a plus
• Exceptional leadership, communication, and problem-solving skills
• Proficiency in CRM and project management tools
• Resilience, adaptability, and a passion for excellence

Skill set

• Client relationship management
• Communication
• Time management
• Organisational
• Attention to detail
• Project management
• Conflict management
• Leadership
• Resilient
• Adaptable
• Technical
• System knowledge
• Risk management

Why Join?

Work with a purpose-driven team in a high-impact role
Be part of a company that values innovation, integrity, and client success
Opportunity to shape service delivery in a growing and dynamic sector