Technician - Supervisor

BCE Foods; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A food service company in KwaZulu-Natal is seeking a Supervisor to lead operations at their Durban service centre. Responsibilities include managing technician workflows, providing expert customer support, and ensuring high-quality repairs. Ideal candidates will have a strong technical background and excellent communication skills, with a minimum of 3 years in a related field. This role requires a Grade 12 education and relevant technical qualifications.

Qualifications

• 3+ years technical (workshop and repairs) experience including repairs and assembly.
• Driver's License required.
• PC literate.

Responsibilities

• Lead and oversee operations of the Durban service centre.
• Provide expert technical support to customers.
• Train and coach technicians.

Skills

Strong interpersonal skills

Ability to diagnose issues

Excellent communication skills

Team player

Education

Grade 12

Relevant technical qualification - electrical/mechanical

Tools

SAP

Excel

Word

Job description

VACANCY: Durban Service Centre – Supervisor

We currently have an opening for a Supervisor position at our Durban Service Centre.

Overview

Overall purpose of the job: This position will be responsible to lead and oversee the efficient operation of the BCE Durban service centre, ensuring exceptional customer service, high-quality repairs and timely job completion.

Duties And Responsibilities

• Provide expert technical support to internal and external customers, diagnosing issues and offering solutions.
• Ensure technicians complete all jobs within the designated time frame, optimising workflow and maintaining service centre productivity.
• Responsible for job allocation and job flow in the service centre, including job scheduling.
• Engage in thorough troubleshooting and assist technicians and customers with solutions
• Training and coaching of technicians.
• Offer suggestions for the performance evaluation of technicians.
• Ensure quality checks are performed on all repaired equipment, maintaining the highest standards of service.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
• Ensure the adequate maintenance of tools, equipment and other materials in the Service Centre.
• Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect
• Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
• Assist with administrative tasks related to job cards, call-outs, and customer communication, maintaining accurate records.
• Repair or replace broken or malfunctioning components of machinery or equipment.
• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Clean, lubricate, or adjust parts, equipment, or machinery.
• Examine parts for defects, such as breakage or excessive wear.
• Test newly repaired machinery or equipment to verify the adequacy of repairs.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
• Record parts or materials used and order or requisition new parts or materials as necessary.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Ensure the correct documentation is in place and accurately completed before repairs are done.
• Work standby and overtime, when required to do so.
• Other duties as assigned.

Minimum Requirements

• Grade 12
• Relevant technical qualification - electrical/mechanical
• Technical (workshop and repairs) experience of 3+ years which includes repairs, assembly of equipment, quotations on parts and the likes
• Driver’s License
• PC literate (SAP, Excel, Word, e-mail)

Skills

• Strong interpersonal skills
• Strong understanding of BCE equipment, with the ability to diagnose issues and provide solutions.
• Ability to work with people at various levels
• Excellent interpersonal and communication skills to motivate, coach, and delegate tasks to technicians.
• Demonstrate commitment to quality in all aspects of service delivery
• Good interpersonal, negotiation, customer relations and resources management skills
• Exceptional written and verbal communication skills to convey technical information clearly to bothinternaland external audiences.
• Team player and able to take control of a situation
• Identifies problems and implements solution

Knowledge

• Knowledge of customer services
• Repair, testing and quoting on products received
• Maintaining of all tools and equipment
• Product application knowledge of catering equipment an advantage
• OHS Act knowledge