Technician

Defy; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading appliance company in KwaZulu-Natal seeks a skilled technician to perform repairs, provide customer education, and ensure high satisfaction levels. Applicants must be trade tested with experience in the appliance industry. This role involves fieldwork and communication with the service team to ensure swift resolutions to customer queries, requiring a positive attitude and problem-solving skills.

Qualifications

• Strong experience in the appliance industry.
• Computer literacy required.
• Ability to efficiently complete jobs with daily targets.
• High customer satisfaction results.

Responsibilities

• Create solutions and resolve repairs promptly.
• Action feedback quickly for customer queries.
• Communicate with service team to plan and execute urgent tasks.
• Prepare for quarterly stock counts and maintain company vehicle.

Skills

Troubleshooting

Client liaison

Positive attitude

Mobile (field work)

Education

Trade Tested artisans (N3 certificate or Level 4)

Electrical Wireman’s licence

Licensed Gas Appliance Installer

Driving Licence

Job description

The principal duties of the position are problem solving in the workshop and in field related calls; provide customer education on our products. Resolve priority calls from management as soon as possible.

Key Responsibilities

• Create solutions and resolve repairs timeously.
• Action feedback timeously and accurately for customer queries.
• Provide customer update on part stock availability and job status information.
• Use formal and informal networks to achieve results through cross functional teams.
• Communicate with service office team regularly, plan and execute Urgent Calls.
• Process all Work orders Daily for Achievement of monthly Job completion quantity.
• For Workshop repairs advise the Workshop Assistant once completed or quoted.
• Ensure maximum customer satisfaction (NPS)
• Load Spare parts order on Sirius system as required.
• Minimise Parts Van stock holding in your Vehicle.
• Prepare for quarterly Van Stock counts as instructed by Manager.
• Ensure Company Vehicle is clean and serviced accordingly.
• Be prepared to callout to Defy Factory Ezakheni for QA meetings.
• Attend All QA meetings in Jacobs Factory.
• Engage with RnD Jacobs for technical issues on new products.
• Resolve priority calls from management as soon as possible.

MINIMUM REQUIREMENTS

• Applicants must be Trade Tested artisans at minimum N3 certificate level or will have been deemed competent at Level 4 in Domestic Appliance Repair
• Proven experience in trouble shooting and client liaison in the appliance industry.
• Electrical Wireman’s licence.
• Licensed Gas Appliance Installer.
• Driving Licence
• Exposure to management principles are also prequisites.
• Preferably English and another language.
• Computer literacy
• High customer satisfaction results
• Efficient job completion (work with daily targets)
• Has a positive & good attitude
• Mobile (work in the field)