Technician

Bay Recruitment; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency is seeking a technician to maintain a friendly customer service environment and provide technical support. Responsibilities include mechanical and electronic testing and repair, ensuring quality standards, and logging failures. Ideal candidates should hold or be studying towards an N3/S2 qualification in engineering and possess good practical skills. This role offers an opportunity for those with 2 to 5 years of relevant experience.

Qualifications

• In possession of or studying towards N3/S2 level in relevant engineering.
• Good knowledge and understanding of electronic concepts.
• Displays good practical ability.

Responsibilities

• Maintain a friendly and organised customer service environment.
• Assist with technical support provided by the department.
• Responsible for mechanical and electronic testing and repair.
• Log failures to assist with quality control.
• Respond to incoming technical support queries.

Skills

Technician

Gate motors

Electronic

Mechanical

Education

N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)

Job description

Responsibilities

• Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
• Assist with technical support provided by the department, both telephonic and at the counter.
• Responsible for the mechanical and electronic testing and repair of all products supported by Company.
• Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
• Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
• Assist with the designing and improvement of test jigs to improve our service capabilities.
• Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
• Assist when necessary with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
• Manage optimal relationships with the client base, ensuring that the needs of the client come first.
• Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
• Respond to incoming technical support queries via all contact channels (live chat, calls, zoho desk email tickets).
• Ensure that written communication is responded to within the specified SLA's for each channel.
• Ensure that all communication with our clients is of the required quality as outlined in the department's QA script.
• Capture all relevant information on inbound calls (zoho desk interaction logging).

Qualifications And Experience

• In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
• Good knowledge and understanding of electronic concepts
• Displays good practical ability

Desired Skills

• Technician
• Gate motors
• Electronic
• Mechanical

Desired Work Experience

• 2 to 5 years