Technical Support Technician

Tabe Trading & Projects (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology services provider in South Africa is seeking a skilled Technical Support Technician to maintain and support iSafe Control Room systems. This role focuses on hardware, software infrastructure, troubleshooting issues, and providing continuous support. The ideal candidate has strong IT support experience and relevant qualifications, including a Diploma in Computer Science. The position offers opportunities for growth and competitive salary based on experience.

Benefits

Competitive salary based on experience

Continuous technical training

Company workstation and tools provided

Growth opportunities

Qualifications

• Proven experience in IT support or system administration.
• Strong knowledge of network configuration and CCTV platforms.
• Experience with server management and software troubleshooting.

Responsibilities

• Maintain iSafe Control Dashboard servers and network connections.
• Provide immediate technical support to control room operators.
• Monitor system performance and implement maintenance schedules.

Skills

IT support

System administration

Network management

Windows systems

Android systems

CCTV platforms

GPS/GIS platforms

Education

Grade 12 Matric Certificate

Diploma / Degree in Computer Science

CISCO: Core Infrastructure switches and routers

Network+ Certified (CompTIA)

A+ Certified (CompTIA)

MCITP

Job description

Position Overview

TTP Technologies is seeking a skilled Technical Support Technician to maintain, configure, and support all iSafe Control Room systems. The role involves managing hardware and software infrastructure, troubleshooting technical issues, ensuring continuous connectivity, and supporting control room operators in delivering a 24/7 safety monitoring service.

Key Responsibilities

• Maintain iSafe Control Dashboard servers, software, and network connections.
• Provide immediate technical support to control room operators and supervisors.
• Install, update, and configure hardware (network switches, LAN, Mikrotik fibre internet router, LTE wireless failover router, 4G tablets, call centre headset, telephone management, monitoring screen, workstation, mouse & keyboard, laptops & CCTV & access control).
• Install, register & configure iSafe software (Software APPs, dashboard software, VMS).
• Manage system accounts, permissions, and access controls.
• Troubleshoot app integrations, GPS tracking, and communication link issues.
• Monitor system performance and implement preventive maintenance schedules.
• Coordinate with the iSafe Africa technical team and developers for backend support.
• Ensure data backups, security protocols and recovery procedures are up to date.
• Document technical issues, solutions, and update system logs regularly.
• Support training sessions on new software or equipment for operators and field staff.

Minimum Requirements

• Proven experience in IT support / system administration / network management.
• Strong knowledge of Windows & Android systems, network configuration and CCTV platforms.
• Experience with server management, software troubleshooting and app‑based systems.
• Understanding of GPS/GIS platforms and API integrations an advantage.
• Analytical thinker with excellent problem‑solving and communication skills.
• Able to work under pressure and respond to emergencies quickly.
• Willing to work standby rotations as part of a 24/7 operation.

Qualifications

• Grade 12 Matric Certificate
• Diploma / Degree in Computer Science
• CISCO: Core Infrastructure switches and routers
• Network+ Certified (CompTIA)
• A+ Certified (CompTIA)
• MCITP (Microsoft Certified IT Professional: Server Administrator on Windows Server)
• NET Framework | Application Development Foundation
• Valid driver's license an advantage.

Remuneration & Benefits

• Competitive salary based on experience.
• Continuous technical and systems training.
• Company workstation and tools provided.
• Growth opportunities within the iSafe Africa network.

How to Apply

Submit the following documents:

• Detailed CV
• Cover Letter
• Qualifications Certificates
• Certified copies of ID (not later than three months)
• Police Clearance (not later than six months)

Email: [please insert email address] Job Type: Temp to perm Contract length: 24 months Work Location: In person