Technical Support Technician

Zamatrack (Pty) Ltd; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A security solutions provider in Gauteng is seeking a Technical Support Technician for a full-time on-site role in Midrand. The ideal candidate will assist clients with technical issues, provide troubleshooting for hardware and software problems, and maintain high customer service standards. Strong communication skills and relevant IT certifications are preferred. This role ensures client satisfaction and requires the ability to work both independently and in a team.

Qualifications

• Experience with resolving system hardware or software issues.
• Ability to work independently and collaboratively in a team-oriented environment.
• Previous experience in the security solutions industry is beneficial.

Responsibilities

• Assist clients with technical issues and provide software support.
• Troubleshoot hardware and software problems.
• Ensure high level of customer service and client satisfaction.

Skills

Technical Support and Troubleshooting skills

Strong Customer Service and Communication skills

Problem-solving skills

Education

Relevant technical certifications or diploma in IT

Job description

Company DescriptionZamatrack (Pty) Ltd is dedicated to delivering world-class integrated security solutions built on innovation and affordability, tailored to meet the needs of its clients.

The company leverages its expertise in multiple industries and a skilled software development team to enhance workforce accountability and operational efficiency.

Zamatrack's core services include Management Solutions, PTT Network Radio Solutions, Video Management Systems, Number Plate and Container Recognition, Vehicle Telematics Integration Solutions, and Automated Rostering and Scheduling Solutions.

With a commitment to excellence, Zamatrack strives to provide security solutions that are both effective and affordable.

Role Description

This is a full‑time on‑site role for a Technical Support Technician based in Midrand.

The Technical Support Technician will be responsible for assisting clients with technical issues, providing software support, troubleshooting hardware and software problems, and maintaining a high level of customer service. The role includes resolving technical inquiries, coordinating with other teams for issue resolution, and ensuring client satisfaction.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with resolving system hardware or software issues
• Strong Customer Service and Communication skills
• Ability to work independently and collaboratively in a team‑oriented environment
• Good problem‑solving skills and attention to detail
• Relevant technical certifications or a diploma in IT or a related field is a plus
• Previous experience in the security solutions industry or similar is beneficial