Technical Support Specialist (1st Line) – Training Focus

iStore South Africa; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple retailer in Cape Town seeks Technicians to provide technical support and training to customers. Ideal candidates should have completed Matric and possess an IT qualification (A+/N+). The role involves troubleshooting technical issues and delivering exceptional service to customers. Flexible working options available, with a supportive team environment that values learning and development. Apply today!

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to iStore customers through troubleshooting, resolving technical issues and software support.
• Provide training and assistance to iStore customers when required, delivering exceptional and professional quality support service.

Skills

Technical support

Problem-solving

Training and assistance

Education

IT qualification (minimum A+/N+)

Completed Matric

Job description

A leading Apple retailer in Cape Town seeks Technicians to provide technical support and training to customers. Ideal candidates should have completed Matric and possess an IT qualification (A+/N+). The role involves troubleshooting technical issues and delivering exceptional service to customers. Flexible working options available, with a supportive team environment that values learning and development. Apply today!