Technical Support & Hardware Consultant - Istore Somerset West Cape Town

Core Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple Premium Reseller in Cape Town seeks a Technical Support Technician. In this role, you will provide exemplary technical support and training to customers. Ideal candidates have a completed Matric, an IT qualification, and experience in Helpdesk/1st Line Support. Strong problem-solving skills and a customer-focused approach are essential.

Qualifications

• Experience in Helpdesk / 1st Line Support.
• Demonstrates tenacity with enthusiasm and urgency.
• Ability to manage conflict and complexity.

Responsibilities

• Provide technical support to iStore customers.
• Troubleshoot and resolve technical issues.
• Offer training and assistance to customers when required.

Skills

Technical support

Customer service

Problem solving

Education

Completed Matric

IT qualification (minimum A / N)

Job description

iStore is the home of everything Apple, and Africas largest Apple Premium Reseller.

With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.

You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have :

• Completed Matric and IT qualification (minimum A / N)
• Experience in Helpdesk / 1st Line Support
• The right person for this role is someone with Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!