Technical Support & Hardware Consultant - Istore Cavendish Cape Town

Core Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT support firm in Cape Town is seeking a Technical Support Hardware Consultant. The ideal candidate will provide IT hardware and software support, assist users with various systems, and maintain IT infrastructure. Candidates should have a Matric with Maths and 2+ years of IT support experience, along with strong troubleshooting skills. This role offers a dynamic work environment in Cape Town.

Qualifications

• 2+ years IT support experience (hardware, software, networking).
• Experience in desktop support, endpoint security, and client interaction.
• Experience in desktop support, endpoint security, and client interaction.

Responsibilities

• Provide IT hardware and software support across head office and branches.
• Assist users with workstations, Office 365, and Windows environments.
• Monitor IT systems and ensure rapid resolution of user issues.

Skills

Troubleshooting

Problem-solving

Microsoft applications

IT infrastructure knowledge

Interpersonal skills

Education

Matric with Maths

Tools

Active Directory

Office 365

Microsoft applications

Job description

Job Description

Technical Support Hardware Consultant Istore Cavendish Cape Town

Cape Town, Western Cape

Posted 3 days ago

Key Responsibilities

• Provide IT hardware and software support across head office and branches.
• Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments.
• Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers.
• Maintain and update the Asset Register and user configurations.
• Deploy and document firewall, Microsoft, and security setups.
• Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.

Qualifications & Experience

• Matric with Maths.
• 2+ years IT support experience (hardware, software, networking).
• Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365.
• Experience in desktop support, endpoint security, and client interaction.

Skills & Attributes

• Strong troubleshooting and problem-solving ability.
• Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
• Excellent communication, interpersonal, and organizational skills.
• Ability to work under pressure, meet deadlines, and document technical work.