Technical Support Engineer

Hikvision South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global video surveillance leader is seeking a Technical Support role in Johannesburg. The ideal candidate will have a Hikvision Certificate, a minimum of 5 years’ experience in technical support consulting, and excellent communication skills. Responsibilities include providing client training, technical support, and troubleshooting. The position offers a market-related salary and benefits such as a cell phone allowance, medical aid, and travel allowance.

Benefits

Cell phone allowance

Medical Aid

Travel Allowance

Life Insurance

Qualifications

• Minimum 5 years’ experience in a technical support or equivalent position.
• Experience with CCTV systems, Intercoms, access control, and alarm systems.
• Proficient in working under pressure with independent work skills.

Responsibilities

• Provide technical training to client employees.
• Consult and troubleshoot client inquiries regarding Hikvision products.
• Responsible for technical support and introducing new product features.

Skills

Technical support consulting

Communication skills

Problem-solving

Interpersonal skills

Analytical skills

Organizational skills

Education

Hikvision Certificate

Tools

Microsoft Office Suite

Job description

Hikvision is the world’s leading provider of innovative video surveillance products and solutions. Featuring the industry’s strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Since its establishment in 2001, Hikvision operates 46 regional subsidiaries all over the world to achieve a truly global presence and quickly achieved a leading worldwide market position in the security industry.

RESPONSIBILITIES

1. Possess in depth knowledge of security products and system;
2. Provide technical training to employees of clients to help them improve their level of technical;
3. Consulting or answering inquiries of clients regarding Hikvision products and do troubleshooting to solve technical problems;
4. Responsible for technical support and introduce new product feature to clients;
5. Compile technical documents about products, technology and solutions of Hikvision;
6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. To include providing input/suggestions on possible corrective actions;
7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
8. Provide Hikvision Certificate training to clients;

To coordinate resources, provide technical support

MINIMUM REQUIREMENTS

1. Understanding Hikvision Products with Hikvision Certificate;
2. Minimum 5 years’ of experience in equivalent position;
3. Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
4. Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
5. Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
6. Personal integrity and strong team spirit;
7. Independent work skills and strong in pressure resistance;
8. Understand the sense of responsibility, carefulness and coordination;
9. Decent adaptability to work in multicultural organizations.

PACKAGE & REMUNERATION

Salary: Market Related

Benefit: Cell phone allowance, Medical Aid, Travel Allowance, Life Insurance