Technical Support Engineer

Gp Strategies Corporation; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading talent transformation provider in South Africa is seeking a Technical Support Engineer to provide dealers prompt and accurate diagnostic support for vehicle repairs. The role demands strong communication skills and a bachelor's degree or equivalent technical qualification, along with experience in vehicle diagnostics and repair. The successful candidate will document cases, manage escalations, and travel for in-field support, ensuring high-quality service delivery.

Qualifications

• Previous relevant experience required.
• Up-to-date technical or diagnostic experience needed.
• Experience at master technician level is preferred.

Responsibilities

• Record details of cases electronically for quality improvement.
• Manage escalation of aged cases and proactively contact dealers.
• Travel to support in-market vehicle diagnostics as needed.
• Conduct trend analysis using KPIs for process improvement.

Skills

Strong communication skills

Attention to detail

Technical or diagnostic experience

Experience with repair processes

Education

Bachelor's or equivalent Technical Qualification

Job description

Job Description

We're looking for a Technical Support Engineer to join the team and provide dealers with prompt and accurate diagnostic information to support vehicle repair. It's an onsite role, based at our client's site in Irene, Centurion.

Responsibilities

• Record electronically all details of cases and interactions to support quality and manufacturing process improvements.
• Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary.
• Highlight the requirement for field visits where necessary and escalating issues to the team leader.
• Travel to markets to support in‑market vehicle diagnostics and repair for escalated cases.
• Provide feedback in a weekly review.
• Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).
• Hold a weekly aged case review with Regional CS Managers to promote a timely fix.
• Escalate issues that are technical, process or parts related.
• Work with Regional CS Managers to manage the quality of hotline interactions from dealers regarding unnecessary hotline contacts or where process improvement at dealer level is required.
• Attend product update training programmes and maintain a minimum Level 4 certification.
• Liaise with dealer staff on all issues directly related to fix‑right enhanced diagnostics / warranty prior approval where the programme exists.
• Conduct trend analysis using KPIs to identify opportunities for process improvement (e.g. RFTF).
• Share best practice and lessons learned with internal departments and, where relevant, the dealer network.

Qualifications

• Previous relevant experience and strong communication skills with excellent attention to detail.
• Bachelor's or equivalent Technical Qualification.
• Up‑to‑date technical or diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions.
• Experience carrying out vehicle repairs at the master technician level.
• Level 4 Technician Level would be advantageous.
• Experience with repair processes and current technical bulletins.

About Us

GP Strategies Corporation is one of the world's leading talent transformation providers.

By delivering award‑winning learning and development solutions, we help organisations transform through their people and achieve meaningful change.

GP Strategies has delivered innovative consulting, learning services, and talent technology solutions to over 6,000 organisations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people.

And, to put it simply, GP Strategies is about our people – an extensive global network of learning experts.

Additional Information

Additional information can be found at.With more than

employees in over 30 countries, diversity at GP Strategies is second nature. Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals.

Equal Opportunity Employer

GP Strategies is committed and proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.