Technical Support Engineer

Huntwave; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading AIoT solutions provider in Cape Town is seeking a Technical Support Engineer to deliver expert support and maintenance for security systems. The ideal candidate will have a degree in a related field, with at least 2 years of technical support experience and knowledge of CCTV and networking. Excellent communication skills and a customer-focused approach are essential. This is a full-time position offering a dynamic work environment.

Qualifications

• At least 2 years of experience in customer technical support preferred.
• Technical knowledge in the CCTV and Network field.

Responsibilities

• Provide expert support, installation assistance, and maintenance.
• Coordinate resources and provide technical support.
• Identify, investigate, and resolve user problems.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite

Education

Degree in Network, communications, computers and related fields

Job description

HuntWave Cape Town, Western Cape, South Africa

We are an international video-centric AIoT solution and service provider, delivering advanced security technologies to businesses and organizations across South Africa. We are seeking a Technical Support Engineer to provide expert support, installation assistance, and maintenance for our clients' security systems.

Job Responsibilities

• Introduce new product features to the Channel Customer, help customer to select and configure products
• Maintains knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product department for product improvement;
• To coordinate resources, provide technical support
• Identifies, investigates, and resolves users problems with software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries
• regarding software programming, connectivity, printing, and similar concerns.
• Consults with clients to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective
• Performs other related duties as assigned.

Job Requirements

• Degree in Network, communications, computers and other related fields
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field

Key Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of hardware and software.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Information Technology

Industries: IT Services and IT Consulting

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