Technical Support Consultant - Istore Midlands, Kzn

Core Group; Pietermaritzburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Core Group is seeking a Technical Support Consultant for its iStore in Pietermaritzburg. The successful candidate will offer technical support, troubleshooting, and customer training, contributing to high-quality service in Apple's retail environment. Applicants should have a Matric qualification and relevant IT certifications, alongside strong people skills and the ability to manage technical challenges effectively.

Qualifications

• Completed Matric and IT qualification (A+ / N+).
• Experience in Helpdesk / 1st Line Support.

Responsibilities

• Provide technical support to iStore customers.
• Troubleshoot and resolve technical issues.
• Provide training and assistance to customers.

Skills

Technical Support

Customer Service

Troubleshooting

Education

Matric

IT qualification (A+ / N+)

Job description

Job title : Technical Support Consultant - iStore Midlands, KZN

Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : July 25, 2025 Quick Recommended Links

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller.
• With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
• Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.
• You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have :

• Completed Matric and IT qualification (minimum A+ / N+)
• Experience in Helpdesk / 1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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