Technical Support Consultant - iStore Gateway Durban, KZN

iStore South Africa; Umhlanga Rocks; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple Premium Reseller in Umhlanga Rocks is looking for a Technical Support Technician to provide expert customer support. The ideal candidate will have completed their Matric and possess IT qualifications, including A+/N+. Responsibilities include troubleshooting technical issues, providing software support, and assisting customers with training. Strong people skills and a proactive attitude are essential for success in this dynamic environment, where excellence in service delivery is highly valued.

Qualifications

• Completed Matric and an IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to customers through troubleshooting and resolving technical issues.
• Provide training and assistance to iStore customers.
• Deliver exceptional and professional quality support service.

Skills

Technical support skills

People skills

Problem-solving

Conflict management

Situational awareness

Proactive learner

Education

Completed Matric

IT qualification (minimum A+/N+)

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today! Apply