Technical Support Assistant - Field & After-Sales

Rubicon; Cape Town; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading technical services company in Cape Town seeks a Technical Support Trainee to assist senior technicians and engineers. The role involves providing customer service support, troubleshooting technical issues, and participating in training sessions. Candidates should have a Matric qualification and basic computer skills. This position offers the opportunity to develop technical capabilities in a supportive environment.

Qualifications

• 1–2 years of exposure or experience in a technical support environment is preferred.
• Valid driver's licence and access to own vehicle.

Responsibilities

• Assist with customer technical support requests escalating complex issues to senior staff.
• Accompany senior technicians on local site visits.
• Learn to troubleshoot system issues.
• Assist in processing warranty claims under guidance.

Skills

Basic computer literacy, including Microsoft Office

Clear verbal and written communication skills

Customer service orientation

Detail-oriented

Good time management

Education

Matric / NQF4 equivalent

Basic electrical qualification or relevant technical diploma

Job description

A leading technical services company in Cape Town seeks a Technical Support Trainee to assist senior technicians and engineers. The role involves providing customer service support, troubleshooting technical issues, and participating in training sessions. Candidates should have a Matric qualification and basic computer skills. This position offers the opportunity to develop technical capabilities in a supportive environment.