Technical Support Assistant

Ionx; Cape Town; On-site; ZAR 210 000 - 300 000; Full time

Job summary

A leading energy storage company in Cape Town seeks a Technical Support Assistant to provide technical support and troubleshoot issues. The ideal candidate will excel in customer support, problem-solving, and possess a diploma in a relevant field. Join our team to contribute to innovative solutions in the battery energy sector while ensuring high customer satisfaction.

Qualifications

• Proficiency in Technical Support in Battery technologies.
• Strong Analytical Skills and problem-solving abilities.
• Exceptional Customer Support and Communication skills.

Responsibilities

• Provide technical support to troubleshoot and resolve issues.
• Analyze technical problems and communicate resolutions effectively.
• Document solutions to ensure customer satisfaction.

Skills

Technical Support

Analytical Skills

Customer Support

Communication skills

Task prioritization

Education

Diploma or equivalent certification in electrical, mechanical, computer science, or a related field

Job description

Company Description

Company DescriptioniONX is a leading energy storage original equipment manufacturer (OEM) founded in

, specializing in modular battery energy storage equipment.

With over a decade of expertise in renewable energy, our team designs innovative, high-quality products for modern grid operations worldwide.

We're committed to sustainability, cutting-edge solutions, and continuous innovation. Integrity and collaboration are at the heart of our mission to reshape the future of energy storage.

Role Description

This is a full-time on-site position located in City of Cape Town for the role of Technical Support Assistant.

The Technical Support Assistant will provide technical support to troubleshoot and resolve issues, offer exceptional customer & team support on iONX and integrated equipment.

Day-to-day responsibilities include team collaboration, analyzing technical problems, communicating resolutions effectively, and documenting solutions to ensure customer satisfaction.

Qualifications

• Proficiency in Technical Support in Battery technologies
• Strong Analytical Skills and problem-solving abilities
• Exceptional Customer Support and Communication skills
• Ability to prioritize tasks and work in a fast-paced environment
• Previous experience in the battery energy technology sectors is a must
• A diploma or equivalent certification in electrical, mechanical, computer science, or a related field is preferred