Technical Support Analyst (Spanish Speaker)

Digicert; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading technology company in Cape Town seeks a Technical Support Analyst who speaks Spanish to join their team. The role focuses on delivering excellent customer service, resolving issues, and enhancing customer relationships through collaboration with technical teams. Ideal candidates have a strong tech background, proficiency in Spanish, and a passion for technology. This is an entry-level full-time position with various benefits including medical aid and educational support.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Education Support Program

Life Insurance

Disability Insurance

Qualifications

• 1+ years technical support or IT client interfacing experience.
• Basic understanding of Internet principles, terminology, and functionality.
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP.

Responsibilities

• Deliver world-class customer service to resolve customer concerns.
• Build successful long-term relationships with external clients.
• Partner with technical support engineers to resolve issues.

Skills

Professional working proficiency in Spanish

Customer service excellence

Technical problem-solving

Adaptability

Proactive mindset

Education

Computer Science, Information Systems or IT qualification

Tools

CRM tools

UNIX

Microsoft Windows Servers

Apache (OpenSSL)

Linux

Job description

Overview

Technical Support Analyst (Spanish Speaker) role at DigiCert in Cape Town. The primary point of contact for customers, partnering with product, engineering and marketing teams to resolve issues and set customers up for success. The team emphasizes high energy, deep technical skills and a drive to get things done.

Job Summary

We are seeking a Technical Support Analyst with business proficiency in Spanish to join our Technical Support team in Cape Town. You will be the main point of contact for our customers and will collaborate with cross‑functional teams to address issues and drive improvements.

What You Will Do

• Deliver world‑class customer service to resolve customer concerns and retain customers
• Build successful long‑term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow‑up emails or calls during scheduled hours to provide a delightful customer experience
• Achieve productivity‑related targets including support tickets processed, average response time, and average time to close
• Actively contribute to Web self‑help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs

What You Will Have

• Professional working proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S / MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website / web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution‑oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Life Insurance
• Disability Insurance

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: Technology, Information and Internet