Technical Support Agent

Red Ember Recruitment (PTY) Ltd; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is looking for a skilled Technical Support Agent to provide comprehensive system and technical assistance to clients in Pretoria. This role includes responsibilities such as loading new installs, conducting checks, and assisting customers with technical queries. Applicants must have a Senior Certificate and strong technical skills, and be available for shift work including weekends.

Qualifications

• Minimum of a Senior Certificate (Matric).
• Strong technical aptitude and problem-solving skills.
• Must reside within proximity to the Irene office (Gauteng).
• Must be available to work shifts on a 4-days-on, 2-days-off rotation.

Responsibilities

• Load all new installs and ensure registration on systems.
• Ensure events are correctly set up as per Needs Analysis Document.
• Assist customers with footage requests and technical queries.
• Perform daily installation and health checks.

Skills

Dhcp

SQL

Active Directory

VOIP

VMware

Customer Service

Windows

Trouble Shooting

Java

VPN

SharePoint

hardware

Dns

Technical Support

Software Applications

Education

Senior Certificate (Matric)

Job description

Overview

Red Ember Recruitment is looking to appoint a skilled Technical Support Agent to deliver comprehensive system and technical assistance to clients technicians and schedulers. The role also includes providing essential back-end support to the Technical Department based in Irene.

Responsibilities

• Load all new installs and ensure that they are registered on the respective systems.
• Ensure events are correctly set up and functioning as per the Needs Analysis Document.
• Ensure that all swap out units are registered to the correct client and operational.
• Allocate all new installs to the correct fleet.
• Sign off event loading fleet allocation on batch file.
• Daily 7-day installation checks.
• Daily 24-hr Health checks.
• Daily 24-hr Trigger report.
• Desktop Fleet Checks as and when required.
• Identify critical errors and forward them to the Technical Department for further processing.
• Assist customers with footage requests, technical queries and emergencies.
• Assist technicians with technical queries.
• Call units to test MIC & speakers.
• Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.
• Client System Training.
• System Admin.

Requirements

• Minimum of a Senior Certificate (Matric)
• Strong technical aptitude and problem-solving skills
• Must reside within proximity to the Irene office (Gauteng)
• Must be available to work shifts on a 4-days-on 2-days-off rotation (including weekends)
• Shift Schedule:
  • Weekday Shifts (In Office): 06h00 14h00
  • Weekday Shifts (In Office): 09h00 17h00
  • Weekday Shifts (In Office): 13h00 20h00 (In office until 17h00 then work from home)
  • Work from Home Shifts: 15h00 22h00 (Weekdays)
  • All weekend shifts are fully remote
• Education: Matric
• Key Skills: Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, SharePoint, hardware, Dns, Technical Support, Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1