TECHNICAL SUPPORT AGENT

Danté Personnel Recruitment; Milnerton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency is looking for a Technical Support Agent in Milnerton, Western Cape. The role requires Grade 12, technical troubleshooting skills, and experience in a call center environment. Applicants should demonstrate excellent customer service and effectively manage customer queries. The salary offered is R21,000 CTC.

Qualifications

• Technical troubleshooting experience in a relevant field.
• Experience working in a call/contact center environment.
• Skills in managing customer faults and queries effectively.

Responsibilities

• Apply technical knowledge when troubleshooting faults and queries.
• Demonstrate a high level of customer service at all times.
• Ensure compliance with dispute resolution procedures.

Skills

Technical troubleshooting experience

Call/Contact centre experience

Effective management of customer faults and queries

Education

Grade 12

Job description

TECHNICAL SUPPORT AGENT

SA - Western Cape, Milnerton

SALARY R21 000 CTC

Minimum Requirements

• Grade 12
• Technical troubleshooting experience
• Call/Contact centre experience
• Effective management of customer faults and queries

Responsibilities

• Apply technical knowledge when troubleshooting faults and queries
• Demonstrate a high level of customer service at all times through adherence to contact centre SLA’s and key performance indicators (KPI’s)
• Ensure that dispute resolution procedures

Consultant: Gameedah Stemmet - Dante Personnel Cape Town