Technical Support Agent

Greenmarble; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions company based in Centurion is seeking a Technical Support Agent. The role involves delivering exceptional customer service through technical expertise. Responsibilities include responding to queries, providing technical support, and troubleshooting equipment. Candidates should have relevant certifications, experience with wireless broadband equipment, and excellent communication skills.

Qualifications

• Experience working with fixed wireless broadband equipment.
• Proficient in English with excellent communication skills.
• 1-2 years of experience in the field would be highly beneficial.

Responsibilities

• Respond to incoming telephone and ticket system queries.
• Provide technical support to customers and technicians.
• Carry out technical troubleshooting and configuration.

Skills

Technical troubleshooting

Customer service

English proficiency

Education

National Senior Certificate A+ and N+ Certificates

Tools

ubnt

MikroTik

Cambium

Juniper

Job description

Our client in Centurion is looking for a Technical Support Agent who can deliver exceptional customer service to their clientele, with their technical expertise and awesome personality.

We are looking for someone who has experience on fixed wireless broadband equipment, troubleshooting and configurations, with in place.

Responsibilities

• Respond to incoming telephone and ticket system queries.
• Provide technical support to customers and technicians (routing, setups radio links, fiber, etc.).
• Carry out technical troubleshooting and configuration of routers, radio equipment, and links.
• Interact with other departments to arrange for the resolution of accounts and other administrative queries.
• Any ad-hoc duties as required by the company.

Qualifications

• requirement: National Senior Certificate A+ and N+ Certificates.
• Experience working with fixed wireless broadband equipment like ubnt, MikroTik, Cambium, and Juniper.
• Proficient in English. Excellent verbal and written communication skills. Computer literate.
• Applicant should be able to work shifts.
• 1-2 years of experience in the field would be highly beneficial.
• Own transport.