Technical Specialist

Satis Technologies; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company based in Gauteng seeks a Technical Specialist for a remote position. Responsibilities include providing technical support, troubleshooting technical issues, and ensuring excellent customer service. Ideal candidates should possess strong analytical skills, communication abilities, and be knowledgeable in IT. Relevant certifications or technical degrees are advantageous. Join a team focused on innovation and customer satisfaction.

Qualifications

• Strong analytical and troubleshooting skills are essential.
• Candidates should possess excellent communication abilities.
• Experience in technical support and customer service is required.

Responsibilities

• Provide technical support and troubleshoot hardware/software issues.
• Analyze technical problems and communicate effectively with customers.
• Work closely with team members to ensure service delivery.

Skills

Strong Analytical Skills

Excellent Communication abilities

Proficient in Troubleshooting

Experience in Technical Support

Customer Service skills

Ability to work independently and remotely

IT knowledge

Education

Relevant industry certifications and/or a degree in a technical field

Tools

Gallagher access control

Job description

Overview

Company Description SATIS TECHNOLOGIES is a company based out of Randbur, Gauteng, South Africa.

The company is committed to providing advanced technological solutions to a diverse range of clients.

SATIS TECHNOLOGIES employs a dedicated team of experts who collaborate to deliver cutting-edge services and support.

The company prides itself on innovation and customer satisfaction.

Role Description

This is a full-time remote role for a Technical Specialist.

The Technical Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, and delivering excellent customer service.

Day-to-day tasks include analyzing technical problems, communicating effectively with customers, and resolving issues in a timely manner.

The role also involves working closely with other team members to ensure seamless support and service delivery and installation.

Qualifications

• Strong Analytical Skills
• Excellent Communication abilities
• Proficient in Troubleshooting
• Experience in Technical Support
• Customer Service skills
• Ability to work independently and remotely
• Relevant industry certifications and / or a degree in a technical field is a plus
• IT knowledge
• Gallagher access control certified or any other tier 1 access control system
• Will be involved in large Fire, CCTV, access control and many other electronic systems.
• Training will be provided