Technical Solutions Consultant

Syspro; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Medical aid

Life insurance

Income protection

Barista coffee

Gym facilities

Free daily lunch

Free fruit

Job summary

Syspro is seeking a Technical Solutions Consultant to lead end-to-end technical delivery on ERP implementations. You will advise on architecture, performance, and integration, shape technical standards, and mentor consulting staff while collaborating with IT leadership at customer sites.

The role requires 7+ years in technical IT or ERP, with 3+ years in customer-facing implementations, Higher Certificate, and knowledge of SQL Server and AI tooling.

Qualifications

• Minimum 7 years in technical IT or ERP field, with 3 years in customer-facing ERP implementations.
• Experience installing enterprise-scale software in customer environments.
• Strong knowledge of Syspro ERP and related infrastructure.

Responsibilities

• Lead technical delivery and advise on architecture, performance, and integration.
• Define hardware/infrastructure baselines and approve procurement.
• Own root-cause analysis across Syspro, SQL, and integration layers.
• Drive AI orchestration and Generative AI capabilities within ERP contexts.

Skills

Syspro ERP

SQL Server

Cloud & On-Prem

AI Orchestration

Education

Higher Certificate in relevant field

B.Com IT or equivalent

Tools

Syspro Core

Microsoft SQL Server

OEM/Third-Party Products

Job description

The Technical Solutions Consultant is the lead technical specialist on Syspro ERP implementations, accountable for end-to-end technical delivery and the trusted advisor to customer infrastructure and IT leadership on architecture, performance, and integration decisions. The role sets the technical implementation standard for assigned engagements, owns root-cause resolution of complex issues, leads proof-of-concept and feasibility work, and is the escalation point for technical risk during the implementation lifecycle. The role shapes Syspro’s adoption of emerging capabilities — including AI orchestration and Generative AI in ERP contexts — and transfers that capability to peers and customers.

Responsibilities

• Responsible for providing best practice advice and guidance regarding the technical infrastructure and network communication considerations within the context of customer-facing project activity.
• Lead and approve the installation of Syspro and approved third-party products on the customer’s target infrastructure, setting the documentation standard for the engagement.
• Own a comprehensive command of the Syspro core product portfolio, including OEM and approved third-party products, and define the minimum and recommended technical requirements for each engagement, articulating them clearly to customer technical resources.
• Define the recommended hardware and infrastructure configuration (disk, CPU, RAM, logical partitioning, cloud/on-premises mix) to meet functional and non-functional requirements, and review customer procurement decisions against it.
• Set the technical infrastructure baseline and govern hardware selection decisions, ensuring all customer infrastructure choices are validated against Syspro’s implementation standards before procurement is finalised.
• Govern technical performance standards throughout the implementation lifecycle, leading performance testing and troubleshooting to ensure system readiness is confirmed before go-live.
• Own root-cause analysis and resolution of complex technical issues spanning Syspro, SQL, infrastructure, and integration layers; act as the technical escalation point for the implementation team.
• Monitor and govern server resource utilisation and system performance across all implementation and support phases, proactively identifying and resolving bottlenecks before they affect go-live timelines.
• Lead proof-of-concept exercises and author the functional specification artefacts that anchor customer commitment to the proposed solution.
• Define and maintain the technical documentation standard for each engagement, covering troubleshooting procedures, system configurations, and implementation baselines.
• Author technical assessment reports and present structured findings, recommendations, and resolution strategies to customer IT leadership and project stakeholders.
• Drive Syspro’s practical application of AI orchestration and Generative AI capabilities within customer ERP environments, translating emerging tooling into engagement-ready advisory and ensuring the team stays ahead of the technology curve.
• Mentor Intermediate and Junior Technical Consultants, run internal capability uplift sessions, and contribute to the Professional Services technical playbook; collaborate with internal IT teams and third-party suppliers to resolve complex cross-functional issues.

Requirements

Minimum Level of Education

• Higher Certificate in relevant field

Beneficial Qualifications

• B.Com IT or equivalent IT qualification (strongly preferred for Senior Specialist grade)
• Syspro LearnIT qualifications advantageous
• Syspro Certifications advantageous

Minimum Experience

• Minimum 7 years’ experience in a technical IT or ERP-related field, with at least 3 years in a customer-facing ERP implementation capacity.
• Demonstrable experience in the installation of enterprise-scale software products within customer environments.
• Experience working within project-centric environments, formally managed within a structured implementation framework.
• Minimum 4 years’ Syspro product experience, including at least two full-lifecycle implementations as the lead technical resource.

Beneficial Experience

• Prior involvement in Syspro ERP implementation projects in a technical capacity
• Demonstrable application of AI orchestration and Generative AI tooling in an ERP or enterprise software context, with evidence of translating this into customer-facing advisory or implementation work

Special Skills and Knowledge

• Recognised technical authority on Syspro implementations within the consulting team.
• Able to influence customer C-suite and IT leadership on technical architecture and investment decisions.
• Track record of de-risking complex implementations through architectural intervention.
• Able to mentor and uplift technical capability across the consulting practice.
• Sound knowledge of core software operating system concepts and principles.
• Strong knowledge of network comms & enterprise cloud, Azure, and on-premises hardware components and configuration, including connected services.
• Broad knowledge of all core ERP processes is desirable.
• Existing knowledge of SYSPRO and associated OEM and approved third-party products is desirable.
• Strong and broad technical skills relating to all core enterprise server, desktop hardware, and network considerations, for both on-premises, cloud, Azure, and connected services.
• A well-rounded knowledge of enterprise software installation considerations is required (and preferably within an ERP context), to ensure that SYSPRO software installations are carried out to a consistently high standard, in readiness for the consultancy agenda to commence.
• Outstanding attention to detail and in context to written documentation.
• Ability to build rapport with and help influence the decision-making process with customers and internal teams alike.
• Excellent organizational skills.
• Self-motivated & self-managing, with an ability to manage own workload with minimal supervision.
• Ability to think laterally under pressure
• Ability to provide education and knowledge transfer to other members of the team, as required.
• Proficiency in Microsoft SQL Server Management, including query writing, performance monitoring, and basic troubleshooting.
• System administration and integration skills, with the ability to configure, maintain, and connect enterprise software components.
• Strong system analysis and troubleshooting capabilities, including root cause identification and structured problem resolution.
• Working knowledge of AI orchestration, including familiarity with Generative AI tools and their application in enterprise software and ERP contexts.
• Project management awareness and the ability to operate effectively within structured implementation frameworks.

Benefits

• 25 annual leave days
• 30 days paid sick leave over 3-year cycle
• Hybrid working environment (3 office days as determined by the function/ manager)
• Pension 10%
• Medical aid
• Life insurance
• Income continuation protection
• Funeral Benefit
• Provident Fund Admin Fee
• Global Education Protection
• Bonus/ commission programmes
• Maternity: 6 months at half pay
• Paternity: 2 weeks full pay
• Employee Assistance Programme
• Free Barista Coffee Daily
• Gym Facilities
• Free Daily Lunch
• Free Fruit on a Tuesday & Thursday
• Free Refreshments & Snacks Daily