Technical Relationship Manager

Afrizan People Intelligence; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading technology company in South Africa is seeking a seasoned Technical Relationship Manager. The ideal candidate will have over 10 years in the ICT sector with substantial experience in customer relationship management. This role focuses on managing high-value client accounts, ensuring service excellence, and driving customer satisfaction in high-pressure environments.

Qualifications

• Minimum of 10 years in the ICT sector, including at least 3 years in telecoms.
• At least 5 years of direct customer relationship management experience.

Responsibilities

• Act as the single point of contact for all service-related matters for key enterprise clients.
• Lead monthly and quarterly service reviews and billing discussions.
• Drive customer satisfaction through proactive service management.

Skills

Business Development

Sales Experience

Customer relationship management

Technical support and fault resolution

Interpersonal communication

Education

Formal 3-year IT / Networking qualification

CCNP certification or equivalent

ITIL v3 or v4 certification

Job description

Job Description

Are you a seasoned service delivery expert with a passion for building strong client relationships in complex IT and telecoms environments? A leading technology company is looking for a highly skilled Technical Relationship Manager to join their team. This senior‑level role is ideal for someone who thrives in high‑pressure customer‑facing environments and has a solid track record in managing high‑value complex client accounts.

Key Responsibilities

• Act as the single point of contact for all service‑related matters for key enterprise clients.
• Lead monthly and quarterly service reviews, billing discussions and strategic account health checks.
• Drive customer satisfaction through proactive service management and rapid resolution of escalations.
• Ensure adherence to contractual SLAs and KPIs including proactive CSIP and root cause analysis reporting.
• Identify and mitigate revenue leakage while supporting upsell and cross‑sell opportunities.
• Collaborate with internal technical and delivery teams to ensure consistent service excellence.

Requirements

• A minimum of 10 years in the ICT sector, including at least 3 years in telecoms.
• At least 5 years of direct customer relationship management experience.
• Solid technical foundation with a minimum CCNP certification or equivalent.
• ITIL v3 or v4 certified.
• Exceptional interpersonal communication and conflict resolution skills.
• Strong understanding of SLA and contract management.
• Proven experience in technical support and fault resolution.
• A formal 3‑year IT / Networking qualification is essential.

Employment Type

Full‑Time

EE Disclaimer

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Key Skills

Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer relationship management, Geometry