Technical Operations Administration (Eworks Essential)

O'Brien Recruitment; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Technical Operations Administrator in Milnerton, Western Cape. The ideal candidate will have 3-5 years of service administration experience, strong proficiency in EWorks, and a diploma in a relevant field. Responsibilities include providing administrative support to technical teams, managing job flow, and ensuring high standards of communication and quality assurance.

Qualifications

• 3–5 years proven Service Administration experience.
• Experience with EWorks system is essential.
• Matric is required.
• A valid driver’s licence is necessary.
• Strong administrative skills and coordination ability.

Responsibilities

• Provide full administrative support to technical field teams.
• Manage job flow through EWorks (logging, tracking, updating, closing).
• Coordinate call logging, job cards, follow-ups and completion.
• Ensure internal clients are supported in line with the SLA.
• Maintain internal quality assurance standards.
• Handle quotes, purchase orders and documentation.
• Keep communication tight between teams, contractors and internal departments.

Skills

Administrative support

Coordination ability

Attention to detail

Education

Diploma in Business Administration

Diploma in Operations Management

Diploma in Call Centre Management

Tools

EWorks

Job description

TECHNICAL OPERATIONS ADMINISTRATOR (EWORKS ESSENTIAL)

Northern Suburbs, Cape Town

We’re looking for someone who has solid experience supporting technical field staff and managing end-to-end service administration. If you haven’t worked on EWorks, this won’t be a fit — the system is a core part of the job.

What you’ll be doing:

• Providing full administrative support to technical field teams

• Managing job flow through EWorks (logging, tracking, updating, closing)

• Coordinating call logging, job cards, follow-ups and completion

• Ensuring internal clients are supported in line with the SLA

• Maintaining internal quality assurance standards

• Handling quotes, purchase orders and documentation

• Keeping communication tight between teams, contractors and internal departments

Minimum Requirements (non-negotiable):

• 3–5 years proven Service Administration experience

• EWorks experience

• Matric

• Valid driver’s licence

• Diploma or equivalent qualification in:

  • Business Administration,

  • Operations Management, or

  • Call Centre Management

• Strong administrative and coordination ability

• Excellent follow-through and attention to detail