Technical Manager: Field Training & Customer Solutions

MANN+HUMMEL; Boksburg; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

MANN+HUMMEL SA is seeking a Technical Manager in Gauteng to drive regional initiatives, deliver trainings and provide technical services to distributors and key end users. You will lead audits, support sales, and develop product solutions for mining and construction sectors.

Ideal candidates have a university engineering degree and 10+ years in technical service, with strong knowledge of mining, engines, SAP/CRM, and a proven ability to manage cross-functional teams and complex projects on site.

Qualifications

• Minimum university degree in engineering is required.
• Min. 10 years’ experience in technical service environment in filtration and/or engines.
• Understanding of customer needs, both stated and unarticulated.
• Strong understanding of the Mining & OHI segment.
• Experience in maintaining Fleet of engines and driving cost reduction initiatives, with an emphasis on TCO.
• A thorough knowledge of applicable products, services and capabilities.
• A forward thinking, customer-focused, creative mind.
• Have a problem-solving mindset.
• Strong interpersonal and relationship building skills.
• Experience in Cross functional Matrix organizations.
• Conflict resolution skills.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), CRM and SAP systems.

Responsibilities

• Supporting the sales department in servicing, maintaining existing customers and technical needs.
• Presentation of the products both from a technical point of view and from a sales perspective.
• Provide technical support to the sales team and customers. On-site visits, start-ups, supervise pilot projects and trials.
• Technical support including basic design of our elements for sales team and customers.
• Research regarding possible revenue generation.
• Researching project-specific details in the project award phase.
• Maintain positive long-term relationships with Customers / distributors / dealers / end users through customer visits and providing consultation and technical services and support on M+H filtration brands.
• Provide regularly written reports about his/her activities.
• Manage the day-to-day operational activities for customers.
• Conduct seminars, exhibitions, product trainings/workshops for distributors/dealers, OEM, consultant and end users.
• Working hand in hand with the sales team members, Product Managers and Technical Team for new pilots, development of new products suiting the regional requirement and applications and providing design support.
• Travel and attend client meetings to support Sales Managers as and when needed and not limited to a particular sector, area or region.
• Assume sales responsibility for a particular assigned customer base.

Skills

Technical leadership

Client focus

Cross-functional teamwork

Problem solving

CRM familiarity

SAP experience

PowerPoint

Excel

Education

Engineering degree

Tools

CRM

SAP

Office (MS)

Word

Excel

PowerPoint

Outlook

Job description

MANN+HUMMEL SA is seeking a Technical Manager in Gauteng to drive regional initiatives, deliver trainings and provide technical services to distributors and key end users. You will lead audits, support sales, and develop product solutions for mining and construction sectors.

Ideal candidates have a university engineering degree and 10+ years in technical service, with strong knowledge of mining, engines, SAP/CRM, and a proven ability to manage cross-functional teams and complex projects on site.