Technical Manager

Daisy Business Solutions; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading office automation company in Gqeberha is seeking a Technical Manager to lead a team of technicians. Responsibilities include supervising technical services, managing workflows, and ensuring exceptional customer service. The ideal candidate has at least a Grade 12 education, basic networking skills, and experience in a management role. Valid driver's license is required. Join a growing area in office automation and telecommunications.

Qualifications

• Experience in a management capacity advantageous.
• Must be able to build site solutions and conduct complete site surveys.
• Valid driver's license is required.

Responsibilities

• Supervise and lead the team of technicians in providing technical support and installations.
• Manage the schedules and workflow for installations and technician duties.
• Attend to customer complaints and ensure customer satisfaction.

Skills

Basic networking experience

Basic Microsoft Office knowledge

Yeastar, Samsung or Panasonic PABX experience

Basic Mikrotik knowledge

Certified in Hikvision

Ability to speak English and Afrikaans

Education

Minimum Grade 12

Job description

Overview

POSITION: TECHNICAL MANAGER

AREA: PORT ELIZABETH

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

Skills and Qualifications

• Minimum Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft office knowledge
• Yeastar, Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous
• Certified in Hikvision Advantageous
• Must be able to build site solutions i.e. complete site survey’s
• Flexible travel and office hours
• Valid Driver’s license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills

Staff Management

• Management of technicians
• Scheduling of the set-up and installations
• Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
• Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
• Train technicians or arrange for training on new products or product updates.
• Set goals for performance deadlines in ways that comply with the company's vision.
• Utilise KPI metrics to help guide team performance through coaching.

Customer Service

• Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and / or replacements.
• Drive effective customer service and ensure quality of service is standardised across all technicians
• Create and maintain all relevant records, files and documentation required for seamless customer service
• Set up customer training after installations where necessary.
• Measure, monitor and maintain customer service and satisfaction.