Technical Line Engineer

Future Teams; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

An innovative IT services provider is seeking a Technical Line Engineer to deliver high-quality technical support for UK-based clients. This remote position requires at least 2 years of experience in IT support, strong networking skills, and proficiency in Microsoft Azure. Join a team focused on sustainability and customer satisfaction, while enjoying the flexibility of working from anywhere in South Africa.

Qualifications

• At least 2 years' experience in IT support or similar roles.
• Strong technical background with networking and infrastructure understanding.
• Experience working with Microsoft Azure environments.

Responsibilities

• Deliver 2nd and 3rd line technical support and resolve complex IT issues.
• Provide remote technical support.
• Deploy, configure, and maintain Microsoft Azure resources.
• Set up and manage mobile device management (MDM) platforms.

Skills

Technical support

Networking

Microsoft Azure

Troubleshooting

Communication

Job description

Overview

Our UK-based client is aleading IT Managed Services Provider, recognised as one of the best companies to work for in and proudly certified as aB Corp.

They specialise in delivering cutting-edge IT solutions with a strong focus on sustainability, customer satisfaction, and people-first values.

As part of their ongoing growth, they are looking to hire aTechnical Line Engineerto join their dynamic service desk team.

This remote role offers the opportunity to work closely with UK-based customers and technical teams, playing a key part in delivering high-quality IT support and infrastructure solutions across a wide client base.

This is a remote position open to those living anywhere in South Africa.

Responsibilities

• Deliver 2nd and 3rd line technical support and resolve complex IT issues
• Provide remote technical support
• Manage support tickets via phone, email, and internal helpdesk system
• Collaborate with Account Management on pre‑sales technical design and planning
• Deploy, configure, and maintain Microsoft Azure resources
• Implement and support networking infrastructure : routers, switches, firewalls, VPNs, and Wi‑Fi
• Set up and manage mobile device management (MDM) platforms
• Assist with installation and implementation of IT infrastructure for new projects
• Maintain technical documentation for internal and client use
• Participate in the standard on‑call support rota

Qualifications

• At least2 years' experiencein a IT support or similar roles
• Strong technical background with a solid understanding of networking and infrastructure
• Experience working with Microsoft Azure environments
• Excellent troubleshooting and communication skills
• Ability to work independently while contributing to a high‑performance team
• Organised and able to handle pressure in a fast‑paced support environment
• Load Shedding
• Applicants must be able to ensure they can maintain internet and power during office hours.

Employment Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting