Technical Customer Support (Tier 1)

Boardroom Appointments; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Technical Customer Support (Tier 1) agent to assist customers via live chat, tickets or phone. You will register, transfer and update domains and apply DNS concepts learned during training.

The role requires matric, experience in technical support, and fluent English with strong phone etiquette. Knowledge of web hosting or server administration is advantageous and the ability to work well in a team or independently is essential.

Qualifications

• Matric certification
• Experience in technical customer support
• Experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette
• Customer focused and brand awareness
• Self-motivated and self-disciplined
• Ability to work independently and within a team

Responsibilities

• Provide technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and exposure to tracert, ping, telnet and WHOIS
• Understanding of email sending/receiving processes and routing of email, MX records and firewalls
• Basic understanding of CMS, firewalls and databases

Skills

Technical support experience

English communication

Team collaboration

Education

Matric certification

Tools

tracert

ping

telnet

WHOIS

Job description

About the job Technical Customer Support (Tier 1)

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities:

• Providing technical support to customers via live chat, tickets or by telephone
• Register, transfer and update domains
• Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS', firewalls and databases

Requirements

• Matric certification
• Experience in technical customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette
• Customer focused and brand awareness
• Self-motivated and self-disciplined
• Ability to work independently and within a team