Technical Customer Success Coordinator

Kontak Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Managed IT Services provider in Johannesburg is looking for a Technical Customer Success Coordinator to support client environments and ensure smooth service delivery. The ideal candidate has 3-6 years of experience, especially in an MSP setting, and is skillful in Microsoft 365 administration and client communication. Responsibilities include coordinating service delivery, managing documentation, and improving internal systems.

Qualifications

• 3 – 6 years total work experience.
• 1 – 2 years experience in an MSP environment.
• Experience managing multiple clients.

Responsibilities

• Coordinate service delivery activities for assigned clients.
• Manage onboarding documentation and environment audits.
• Maintain and improve internal systems.
• Support governance initiatives and process refinement.
• Assist with licensing renewals and vendor relationships.
• Act as a communication point between clients and technical teams.

Skills

Microsoft 365 administration

Azure fundamentals

Client communication

Process-focused approach

RMM tools

ITIL awareness

Tools

Ticketing systems

Job description

Technical Customer Success Coordinator – Johannesburg.

A Managed IT Services provider is seeking a Technical Customer Success Coordinator to support client environments, maintain internal systems, and ensure smooth delivery of services.

This role suits someone who has hands-on experience in an MSP and is looking to move into a position that blends technical understanding with process and client engagement.

The ideal candidate would have 3 – 6 years total work experience, with 1 – 2 years experience in and MSP specific environment, managing multiple clients in a service delivery and coordination role.

Minimum Requirements:

• Previous experience within an MSP environment is essential.
• Strong working knowledge of Microsoft 365 administration.
• Practical understanding of Azure fundamentals.
• Experience with ticketing systems, RMM tools, and IT documentation practices.
• Comfortable communicating directly with clients in both technical and non-technical language.
• Process-focused, structured approach to delivery and documentation.
• ITIL awareness or certification.
• Exposure to service delivery or account coordination.
• Experience assisting with quotes, proposals, or licensing renewals.

Duties and Responsibilities:

• Coordinate service delivery activities for assigned clients.
• Manage onboarding documentation and environment audits.
• Maintain and improve internal systems, documentation, RMM configurations, and knowledge bases.
• Support governance initiatives, process refinement, and workflow improvements.
• Assist with licensing renewals, vendor relationships, and product compliance.
• Assist with basic solution scoping for Microsoft 365, Azure, and standard MSP offerings.
• Act as a communication point between clients and technical teams, including escalation oversight.