Technical Compressed Air and Gas Generation Service Technician

CADF-Parkerstore; Germiston; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading compressed air filtration company in Germiston is seeking a Technical Service Technician to provide customer-focused technical support and service solutions. The ideal candidate will possess strong problem-solving skills and previous experience in technical support or customer service. This role offers a dynamic work environment and the opportunity to enhance customer satisfaction through exceptional service.

Qualifications

• Matric or equivalent; diploma or degree in a technical field is advantageous.
• Previous experience in a technical support or customer service role preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer enquiries via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services.
• Document customer interactions and maintain accurate service records.

Skills

Technical support

Problem-solving

Communication

Customer service

Analytical skills

Education

Matric or equivalent

Diploma or degree in a technical field

Job description

Position Overview

We are seeking a dynamic and customer-focused Technical Service Technician for a Compressed air filtration company to join our growing team in Meadowdale. As a Technical Service Technician, you will be the primary point of contact for our customers, providing technical support, troubleshooting, and service solutions on all facets of compressed air and gas generation to ensure a superior customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Document customer interactions and maintain accurate service records.
• Collaborate with internal teams to escape and resolve complex technical problems.
• Provide product information, guidance, and training to customers as required.
• Maintain up-to-date knowledge of company products, services, and industry trends.
• Ensure customer satisfaction by delivering exceptional service and support.

Qualifications and Experience

• Matric or equivalent; diploma or degree in a technical field is advantageous.
• Previous experience in a technical support or customer service role preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and manage multiple tasks.
• Proficiency with computers, common software applications, and troubleshooting techniques.
• Customer-oriented attitude and a commitment to delivering high-quality service.

If you are passionate about technology and enjoy helping others, we want to hear from you! Please submit your CV and a cover letter outlining your suitability for the role.