Technical Call Centre Operator

Reinhardt Transport Group; Nigel; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A transport services company in Nigel is seeking a Technical Call Centre Operator to handle vehicle breakdown calls. The ideal candidate should have a matric qualification and at least 2 years' experience in a technical environment. Proficiency in tools like Word and Excel, along with excellent communication skills, is essential. Shifts may include nights and weekends. Interested applicants should send their CV to [e-mail].

Qualifications

• Minimum 2 years' experience in Technical / Mechanical environment.
• Understanding Truck and Trailer functionality and terms.
• Shift (Day & Night) and weekend work required.

Responsibilities

• Answering or making calls related to vehicle on road breakdowns.
• Responding efficiently and accurately to calls received.
• Engaging in active listening to ensure support staff activation.

Skills

Excellent written & verbal communication skills

Strong time management

Decision-making skills

Fluency in multiple languages

Education

Matric

Tools

Word

Excel

Tracking software

Job description

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of:

TECHNICAL CALL CENTRE OPERATOR

Job Summary

• Answering or making calls related to vehicle on road breakdowns.
• Responding efficiently and accurately to calls received.
• Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff.
• Constant follow up and feedback on all calls received.
• Utilising software, databases, and relevant tools appropriately to ensure swift resolution of all calls received.
• Adhere to all company policies and procedures

Requirements

• Matric
• Minimum 2 years' experience in Technical / Mechanical environment.
• Understanding Truck and Trailer functionality and terms.
• Shift (Day & Night) and weekend work required.
• Proficiency with computers, Word, Excel, Tracking etc.
• Excellent written & verbal communication skills.
• Strong time management and decision-making skills.
• Fluency in multiple languages will be an advantage.

Remuneration

To be discussed in the interview

Please apply here or e-mail your CV to [e-mail]

• CVs must be sent to this email only with WSHOP CALL CENTRE in the subject line.

Applications will close on Friday, 5th December 2025 at the close of business.