Technical Assistant

FOUR POINT 0; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technical services company in Cape Town is seeking a Technical Support Technician to provide first-line technical support. The ideal candidate will have an NQF Level 45 qualification in Engineering and at least 2 years of experience in a technical support environment. Responsibilities include troubleshooting, conducting tests, and collaborating with engineering teams to ensure efficient resolution of customer issues. This role requires strong practical understanding of electrical components and diagnostics.

Qualifications

• Minimum 2 years experience in a technical support or service environment.
• Strong practical understanding of electrical or automation components.
• Basic fault-finding and troubleshooting using test instruments.

Responsibilities

• Provide first-line (L1) technical support to customers from the branch.
• Diagnose and resolve basic product faults, escalating complex cases to L2 support.
• Conduct basic testing, configuration, and repairs of products returned for service.
• Maintain and calibrate tools, and test rigs to ensure readiness.
• Support the preparation of replacement units and demo equipment.
• Collaborate with field service technicians for timely resolution.

Skills

Technical support

Troubleshooting

Diagnostic tools

Electrical components

Education

NQF Level 45 qualification in Electrical, Electronic, or Mechatronic Engineering

Job description

Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams.

Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required.

Responsibilities

• Provide first-line (L1) technical support to customers from the branch.
• Diagnose and resolve basic product faults, escalating complex cases to L2 support or engineering teams when necessary.
• Conduct basic testing, configuration, and repairs of products returned for service.
• Maintain and calibrate tools, and test rigs to ensure readiness and reliability.
• Support the preparation of replacement units, spares, and demo equipment for customer use or field deployment.
• Collaborate with field service technicians and engineering to ensure timely resolution of customer issues.

Essential Requirements

• NQF Level 45 qualification in Electrical, Electronic, or Mechatronic Engineering.
• Minimum 2 years experience in a technical support or service environment.
• Strong practical understanding of electrical or automation components.
• Basic fault-finding and troubleshooting using test instruments and diagnostic tools.